Paying your rent

Paying your rent

It is very important to pay your rent on time and in line with your tenancy or lease agreement.

We offer a wide variety of ways for you to pay your rent, please see below.

By Direct Debit

When paying by Direct Debit your payments are spread equally throughout the year on a monthly basis. You can choose to pay on the 1st, 10th, 17th and 24th of each month, to fit in with your income payments. If your rent changes, we can adjust the direct debit for you.

By standing order

If you pay with a standing order your payments are spread equally throughout the year on a monthly basis. But you can have a weekly standing order if your bank or building society allows it. If your rent changes it is your responsibility to instruct your bank to alter the payments.

By payment card

If you do not want to pay through the bank you can use your payment card. You can use this to pay at any Post Office or any outlet displaying the Paypoint logo. To find an outlet near you visit the allpay website.

Online

You can pay your rent online on the allpay website.

You will need your payment card, as well as your debit or credit card to hand.

By telephone

You can pay over the phone using your debit or credit card. Simply call 0844 225 5729 or 0300 123 3511 and speak to an advisor to pay your rent. This number is available from 8am to 8pm, Monday to Friday and 9am to 1pm on Saturday.

If this isn’t convenient you can also call a 24-hour automated telephone service, operated by our card provider ALLPAY. Call 0844 557 8321 and follow the automated instructions. Please make sure you have your debit or credit card to hand, as well as your payment card and that you know how much you want to pay.

By post to our offices

To pay by post, simply send a cheque or postal order. Please make cheques payable to your own Landlord (as per your tenancy agreement) and make sure you write your name, address and pay reference number on the back of the cheque.

Housing Benefit

If you claim Housing Benefit this can be paid direct to us, which will make things easier and give you the peace of mind that your rent has been paid.

Do remember though, if your Housing Benefit does not cover the full rent, you will have to pay us the remaining amount using one of the methods listed above.

Please note: The Government is changing the amount of Housing Benefit that most people of working age can get.

For further information: